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Help Desk/Technical Support Careerbuilder-US Reston, VA Apply Now on CareerBuilder.com Overview Kelly Services is a leading professional services firm partnered with a growing software engineering and product development team. We design and build things that are inspiring and make a real impact in the online testing industry. Join our team of more than one hundred software engineers, designers, project managers and software specialists that are smart, creative and excited by what they do. Some of our ground-breaking work includes:advanced computer-adaptive algorithms (only one thats peer-approved in the country)mobile support for the user interfaces learning management systems with social media featuresuser interfaces that are universally accessible to people with or without disabilitiesinnovative, machine-scorable items Responsibilities The candidate will be responsible for understanding the technical underpinnings and functionality of the online testing software. Based on that understanding, the candidate should be able to provide tier-2 support to the various users of this system, including the Assessment Help Desk and in some cases, the users in the field. The candidate should be able to track and prioritize the different requests that are sent by the users and escalate it to the different team members. Systems Support Agents will need to have technical knowledge to perform the following tasks:Support PC and peripheral installation and troubleshooting on Macs, Linux, Windows machines, Android, and IOS mobile devices; problem/incident recording, and problem resolution/escalationSupport troubleshooting of basic network issues (IP configuration, bandwidth, DNS & command line tools, Ping, etc.)Provide accurate and timely logging of issues and resolutions in the ticketing systemInteract with external users to obtain and convey concise problem information in a professional manner by phone, email, and in person Required QualificationsBachelors Degree in Computer Science, or related field is a must.0-5 years of experience in software help desk/customer support.Excellent communication skills to understand user issues and communicate issue resolutions.High attention to detail. Excellent time management.Quick aptitude for learning new software. Preferred QualificationsAbility to work independently, learn quickly and accomplish tasks under limited supervision.Highly motivated to achieve client satisfaction with timely, high quality services.Self-starter and motivator with a strong sense of accountability.The intellectual capacity to interpret, analyze and troubleshoot technical problems.Why Kelly?As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About KellyAt Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.Job Requirements: Posted Jul 5th via CareerBuilder.com Apply Today